Shipping, returns & legal.Spedizioni, resi & note legali.

Shipping & Returns.

Delivery

We deliver across the United Kingdom and internationally. Orders are dispatched from our UK distribution within a few working days. UK delivery is £4.99 or free when the basket value is over £50. US parcels are tracked, with duties and import charges paid by us and typically arrive within 5 to 7 working days. We also deliver at checkout to the European Union, Canada, Australia, New Zealand and Hong Kong, tracked and usually within 5 to 10 working days, also with duties and import VAT paid by us. The complete delivery price is shown before payment. Orders outside the UK are for personal use, up to 12 bottles per order: if an order goes over that limit or appears to be for resale, we will offer a quote and, if you prefer not to go ahead, cancel it and refund you in full. For other countries we quote before you order (see our international shipping policy). We pack every bottle carefully to protect it in transit.

Returns

If your order arrives damaged or something is not right, please contact us as soon as you can at operations@castruriali.com with your order details and, where possible, a photograph. We will put genuine problems right. Asking you to contact us promptly helps us investigate but does not limit your statutory rights.

Model cancellation notice

To cancel an eligible distance-sale contract, email operations@castruriali.com or write to the registered office below. You may use this wording: “I give notice that I cancel my contract for [goods/service], ordered on [date] and received on [date]. Name: [name]. Address: [address]. Date: [date].” A signature is only needed if you send the notice on paper.

Terms & Conditions.

Castruriali Ltd is registered in England and Wales (Company No. 15281036). Our registered office is 126 East Ferry Road, London, England, E14 9FP. By using this website and placing an order with us, you agree to these terms.

• All orders are subject to availability. As a small-batch producer, stock is limited and we may be unable to fulfil every order.
• Prices are shown in pounds sterling and include VAT where applicable. We may update prices at any time.
• Any discount code applies to the order it is used on and cannot be exchanged for cash.
• Subscribe & Save orders are recurring card payments at the frequency shown before checkout. We charge the saved payment card for each repeat order. You can pause or cancel before the next scheduled charge by contacting us; there is no cancellation fee.
• Our oil is intended for use as a food. Please store it as advised and consume within the dates shown.
• Nothing in these terms limits your statutory rights as a consumer under UK law.

These terms are governed by the laws of England and Wales.

Olive Tree Adoption.

These terms apply when you adopt an olive tree with Castruriali. By completing an adoption you agree to them.

What you receive

Your adoption grants you a 12-month stewardship of a specific olive tree in the groves above Castroreale, Sicily. The benefits included depend on your tier and are set out on the adoption page at the time of purchase. All benefits (including any oil, printed certificate and grove updates) apply for the duration of your stewardship period only.

When your stewardship begins

Your 12-month period begins from the date your specific tree is formally assigned and confirmed by our team. If a tree is available immediately, that will be the date of your adoption. If you are placed in a pending allocation, your period begins when your tree is assigned. We will write to confirm the assignment date. Payment is taken at the time of adoption regardless of assignment date and your full 12 months of benefits run from the assignment date.

Renewal and lapsed adoptions

There is no automatic renewal and no rolling contract. At the end of your stewardship year, you can choose to renew, upgrade or let the adoption lapse: entirely at your discretion. If your adoption lapses, your tree returns to the available pool and may be adopted by someone else. Your name and stewardship history remain on the Wall of the Grove. If you return after a gap of any length, a tree will be allocated to you on adoption (either your original tree, if unallocated or the next available tree of the same tier). There is no penalty for returning after a break.

Transfers

You may transfer your remaining stewardship to another person at any time: for example as a gift. Contact us at hello@castruriali.com with your adoption token (shown on your certificate page) and the recipient's name and email address. We will reissue the certificate and grove access at no charge within two working days. Transfers do not extend the stewardship period.

Upgrades

You may upgrade from Sapling to Heritage at any time by contacting us. We will calculate a pro-rated top-up based on the time remaining in your stewardship year. Upgrades to Guardian are by allocation only and subject to tree availability.

Lost, damaged or reassigned trees

In the event that your specific tree is seriously damaged, diseased or otherwise lost, we will contact you and assign a replacement tree of equivalent or greater age. Your stewardship period is extended by the remaining time on the original tree at no additional cost. This is the full extent of our liability in such circumstances: we are not liable for any consequential loss.

Oil dispatch and delivery

Where your tier includes a harvest oil, this is dispatched following the annual harvest and pressing (typically October–December). Exact dispatch timing depends on the harvest and is at our discretion. Oil included with your adoption is delivered to the shipping address you provided at checkout. If you need to update a delivery address, contact us before dispatch at hello@castruriali.com.

Payment and refunds

Payment is taken at the time of adoption. If you buy online as a consumer, you may cancel within 14 days after the contract is made and receive a full refund. If you expressly ask us to begin a separately identifiable service during that period, the law may permit us to deduct a proportionate amount for work supplied before cancellation; we will obtain that express request separately and explain it before work starts. After the cancellation period, refunds are not normally offered unless required by law. This does not affect your statutory rights.

Discount codes

The discount code issued with your adoption is personal to you and valid for the duration of your active stewardship. It cannot be transferred, exchanged for cash or used on previous orders. If your adoption lapses, the code remains valid until its expiry date but will not be reissued on a new adoption.

Guardian tier

Guardian adoptions are not currently available for direct purchase. By joining the waitlist, you register your interest only: no payment is taken and no place is guaranteed. We will contact you personally when the allocation opens. Guardian oil (single-cultivar Castricianella) is expected from the 2027/2028 harvest; all dates are indicative and subject to harvest conditions.

Consumer Review Policy.

We do not buy, commission or publish fake reviews. We do not suppress a review because it is critical and we do not make a reward conditional on a positive rating. Reviews shown on this site are attributed to the third-party service from which they are supplied, with a link to the wider record where available.

We use reasonable and proportionate checks to reduce misleading review content, including relying on the source platform's verification and moderation controls, checking that imported records match their source and investigating credible concerns. A review may be withheld or removed for reasons unrelated to sentiment: for example, spam, unlawful content, personal information, impersonation or where its authenticity cannot reasonably be established. Report a concern to operations@castruriali.com.

Privacy Policy.

Castruriali Ltd ("we", "us") is the data controller for the personal information you share with us. We are registered in England & Wales (Company No. 15281036) and are registered with the UK Information Commissioner's Office (ICO). We handle your data in line with the UK GDPR and the Data Protection Act 2018.

What we collect & why

We only collect the information we need to take your order, answer your enquiry, manage our relationship with you or process a job application: typically your name, contact and delivery details, order history and anything you choose to tell us. We rely on the following lawful bases: performance of a contract (to fulfil your order), consent (to send marketing such as our newsletter, which you can withdraw at any time), legitimate interests (to run and improve our small business), and legal obligation (to keep tax and accounting records).

Who processes your data

We use a small number of trusted service providers to run the business. They act as our data processors under written agreements that require them to protect your data and use it only on our instructions:

• Square, card payments. Card details go directly to Square, which is PCI-DSS compliant; we never see or store full card numbers ourselves.
• Google Workspace (Gmail): sending order, adoption and gift emails and answering your messages.
• Neon (database, hosted in London) and Vercel (website hosting): storing and serving your orders, adoptions and account, including our own order-management system.
• Mailchimp and Amazon Web Services (Amazon SES, London): sending our newsletter, only if you subscribe.
• Google Analytics and the Meta Pixel, only if you choose “Accept all” in the cookie banner (see Marketing & cookies below).
• Royal Mail and other carriers: your name and delivery address, to deliver your parcel.

How long we keep it

• Orders, payments and invoices: six years after the end of the financial year, as UK tax law requires.
• Tree adoptions: for the life of your stewardship and the grove record (your name on the Wall of the Grove can be removed on request).
• Enquiries: up to two years after our last contact, unless they lead to an order.
• Newsletter: until you unsubscribe; then only a record of the unsubscribe, so it is respected. Email activity (opens and clicks): up to 24 months.
• Analytics: up to 14 months and only with your consent.

Olive tree adoption data

When you adopt a tree, we store your name, email address, delivery address, tier and adoption history in our database in order to manage your stewardship, send your oil and certificate and provide your online certificate page. If you adopt as a gift, we also store the recipient's name and email address to send the gift reveal. Your personal tree record, including your name on the Wall of the Grove, is held for as long as the grove operates: it forms part of the permanent grove history. You may request removal of your name from the public Wall at any time by writing to hello@castruriali.com.

How we keep it safe

• This website is served over encrypted HTTPS/TLS, and personal data is encrypted in transit and at rest within our CRM and providers.
• Access is restricted to the few people who need it, protected by strong authentication and reviewed regularly.
• We hold your information only as long as needed for your order, our legitimate interests and our legal obligations: after which it is securely deleted or anonymised.
• Should a data breach ever affect your rights, we will notify the ICO within 72 hours and tell you where we are required to.

International transfers

Where a provider stores data outside the UK, we ensure an adequate level of protection through UK adequacy regulations or the ICO's International Data Transfer Agreement / Standard Contractual Clauses.

Castruriali: Harvest game leaderboard

Our free browser game at castruriali.com/harvest includes a public leaderboard. The game is rated 12+ for cartoon violence and is not directed at children under 13. If you submit a score, your chosen player name and score are stored in our database and displayed publicly on the leaderboard. You do not need to use your real name: a nickname is fine. If you are under 13, you must obtain a parent or guardian's permission before submitting a score. If you are signed in to a Castruriali account your score is also linked to your account, allowing you to track personal bests and appear on the Members leaderboard. You can request deletion of your leaderboard entries at any time by writing to operations@castruriali.com.

Marketing & cookies

We send our newsletter ("Stories from the Grove") only with your explicit opt-in consent: when you sign up we email you a link and add you only once you confirm it. If you buy from us, we may also email you about our own similar products unless you tick “Please don’t send me these emails” at checkout. Every email carries a one-click unsubscribe. We record when and how you joined or left so we can show it. Links in our emails pass through castruriali.com so we can see which stories interest readers and which orders an email led to; some campaigns also include a small image that tells us whether an email was opened. We use this only to improve our emails, never to build profiles for others. You can stop it at any time by unsubscribing. If you ask us to erase your data, we keep only a one-way scrambled form of your address so you are never added back by mistake.

We use essential cookies to run the site. Only if you choose “Accept all” in the cookie banner do we also use Google Analytics (to understand how the site is used) and the Meta Pixel (to measure our advertising); with “Essential only”, neither is loaded. You can change your choice at any time from cookie settings. We never sell your data.

Your rights

Under UK GDPR you have the right to access, correct, delete, restrict or port your data, to object to processing and to withdraw consent at any time. To exercise any right, write to our data protection contact at operations@castruriali.com and we will respond within one month. You also have the right to complain to the ICO at ico.org.uk.

Castruriali: Harvest — Game Terms.

These terms apply to your use of our free browser game at castruriali.com/harvest. By playing the game or submitting a score to the leaderboard you agree to them. These terms sit alongside our general Terms & Conditions and Privacy Policy above.

Age and suitability

The game is rated 12+ for cartoon violence (stylised depictions of firearms and criminal characters). It is suitable for all ages with parental guidance. It is not directed at children under 13. If you are under 13, please ask a parent or guardian before playing and before submitting any score.

Leaderboard and player names

• Player names submitted to the leaderboard are stored in our database and displayed publicly. Use a nickname: your real name is not required.
• Names must not be offensive, defamatory or designed to impersonate another person. We reserve the right to remove any entry that violates this without notice.
• Scores must be achieved through normal gameplay. Exploiting bugs, injecting API calls or manipulating score data is prohibited and entries obtained this way will be removed.
• To request removal of your leaderboard entry, write to operations@castruriali.com with your player name and approximate date of play.

Content

Castruriali: Harvest is a fictional arcade game. Characters, events and locations are entirely fictional. Any resemblance to real persons is coincidental. The game contains cartoon depictions of criminal characters and stylised firearms; there is no gore or explicit content.

Availability

The game is provided free of charge and “as is”. We make no guarantee of continuous availability and may update, modify or withdraw the game at any time. Leaderboard data may be retained or cleared at our discretion.

Contact

Questions, bug reports or content concerns: yazdaan@castruriali.com. You can also use the “Report a Bug” button in-game.